Privacy Policy

Last updated: 27 September 2025

At Tasman Audiology we respect your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website and in person services.

1. Information We Collect

We may collect the following types of personal information:

Contact details – such as your name, phone number, email address, and postal address.
Health information – details relevant to your hearing care, such as medical history, test results, and treatment records.
Payment information – if you purchase services directly from us.
Website usage information – including cookies, IP address, and browsing behaviour, to help us improve our website.

2. How We Collect Information

We collect personal information when you:

Contact us by phone, email, or through our website forms.
Book or attend an appointment.
Subscribe to our mailing list or newsletters.
Use our website (via cookies and analytics tools).

3. Why We Collect Your Information

We use your information to:

Provide you with audiology and hearing care services.
Manage appointments, billing, and payments.
Communicate with you about your care and related services.
Improve our services and website experience.
Comply with legal and regulatory obligations.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely in electronic and/or physical form in accordance with Australian privacy law.

5. Sharing Your Information

We will not sell or rent your personal information. With your informed consent, may share your information with:

Other health professionals involved in your care (with your consent, unless required by law).
Third-party service providers who assist us with business functions (e.g., IT support, billing).
Government agencies or regulators where required by law (eg. Medicare).

6. Cookies and Website Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to collect information about how visitors use our site. This helps us improve functionality and user experience. You can manage or disable cookies through your browser settings.

7. Accessing and Correcting Your Information

You have the right to request access to your personal information and to request corrections if it is inaccurate or incomplete. To do so, please contact us (see details below). You also have the right to withdraw your consent for us to share information with other health providers (eg. your doctor or external services)

8. Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Tasman Audiology Pty Ltd.
Email: tasmanaudiology@gmail.com
Phone: 03 6224 2400
Address: Unit 5, 19A Hunter Street, Hobart, TAS, 7000